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About Footprint Hero Ss304385483 72

Ordering and Delivery

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Your Shopping Bag’ to review and checkout.

We accept card payments by Visa, Maestro and Mastercard via Shopify. Please note that If you are shopping from outside UK, when you place your order, your card company will convert the transaction into your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us at online@footprinttravelguides.com.

Please note that the maximum order quantity via our website is 10 units. If your order exceeds 10 units, please contact us on online@footprinttravelguides.com and we will advise you of the shipping options appropriate to the size of your order.

 

Shipping and Handling

All parcels are sent from our warehouse, Grantham Book Services, via Royal Mail.

  • Standard Delivery in the UK (1-3 working days): £3.50 for orders up to £25; £4.50 for orders over £25
  • Standard Delivery to Europe (5-7 working days): £5.50 for orders up to £25; £8.00 for orders over £25
  • Standard Delivery to the Rest of the World (7-10 working days): £10 for orders up to £25; £15 for orders over £25

Orders received by 2pm are normally processed and despatched on same day (excluding weekends and bank holidays). 

These shipping prices apply to orders of 10 books and under. For orders exceeding this, please contact us as per the above.

 

Delivery Schedule

You must inform us within three working days of expected delivery of the goods if they are lost or damaged in transit so that we can correct the problem. Please quote your order number in all correspondence.

 

Back orders

It is our aim to ensure we always have stock of items promoted on our website but occasionally we may run out of a product before we've had time to refresh our site. If for any reason we are unable to fulfil your order (or a part of your order) we will contact you with details of anticipated delivery date and an option to cancel your order if you would rather not wait.

 

Privacy Policy

Please click here to view our full Privacy Policy, including information on Cookies.

  

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Of course, we hope that you will be happy with the books you purchase from us. If, however, your purchase does not quite meet your expectations, we will be happy to cancel your order and offer you a refund. In this scenario, please notify us by email on online@footprinttravelguides.com quoting the order number supplied to you and return the goods within 7 working days of receipt of the order for a full refund, including the cost of delivery. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Any goods returned should be in saleable condition. This cancellation policy does not affect your rights when we are at fault, for example if goods are faulty or not as described.

 

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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